Welcome to the Service Request System

About the SRS

The Service Request System is your one-stop-shop for ordering and managing ITS telecommunications and infrastructure products and services like phone lines, phone features, videoconferencing, and more.

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System Notices

Bulletin 1: Holiday Deadlines:

Orders needed before the season days, need to be submitted by, December 13, 2019.Orders needed by January 2 - 10, 2020, need to be submitted by December 18, 2019.

Bulletin 2: Michigan Medicine Departments in the following Buildings: NCRC BLDGS - 10, 14, 16, 18, 20, 22, 26, 36, 60, 100, 200, 300, 400 & 520, Taubman Health Sciences, Library, Cancer Center.

Please submit your phone orders through Michigan Medicines provider AT&T. Any service related issue for your phone (move, change or repair) will now need to be called into AT&T for support. You can reach them at 800-498-4858 or via email at umhhc@att.com . Any new phone requests will need to be submitted to the HITS help desk at x68000. All other departments in these buildings please submit your order through the SRS.