Welcome to the Service Request System

About the SRS

The Service Request System is your one-stop-shop for ordering and managing ITS telecommunications and infrastructure products and services like phone lines, phone features, videoconferencing, and more.

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System Notices

Bulletin 1: Orders are slow

We are receiving higher than usual number of service orders. This increased volume may cause a delay in the normal expected turnaround times. In order for us to complete your requests in a timely fashion, please allow an additional 14 business days for us to process, schedule, and fulfill your order. Your patience during this time is greatly appreciated.

Bulletin 2:Michigan Medicine Departments in the following Buildings:

NCRC BLDGS - 10, 14, 16, 18, 20, 22, 100, 200, 300, 400 & 520,Taubman Medical Library

Please submit your phone orders through Michigan Medicines provider AT&T. Any service related issue for your phone (move, change or repair) will now need to be called into AT&T for support. You can reach them at 800-498-4858 or via email at umhhc@att.com . Any new phone requests will need to be submitted to the HITS help desk at x68000. All other departments in these buildings please submit your order through the SRS.